Customer service


Available dates:
June 7, 2021
September 6, 2021
December 13, 2021

(dates subjected to change based on minimum class intake being fulfilled)

Course Code:HOS-06/CSERV
Course:Customer service
Price:NAF 450.-
Duration:CONTACT HOURS: 10


5x (2-hour) sessions


Social skills development.
Recognizing verbal and nonverbal behavior involved in interactions.

Students learn:
• How to demonstrate proper customer service in Hospitality.
• Behavior that contributes to a good first impression. Identifying the different types of customers and their needs.
• Types of problems that may cause customer complaints. Process for dealing with customer complaints.



Download / print our general brochure:

NIPA General Information Brochure

5 reasons
to join NIPA:

  1. If you live in St. Maarten / St. Martin, you won't need to leave family and friends while you pursue your studies.
  2. NIPA has a dedicated staff of professionals to guide, support and motivate you throughout your studies.
  3. You will gain technical and vocational skills at an affordable price.
  4. You will receive extensive opportunities for further education and career development.
  5. Your experience will be life-changing.
I love where I work, and NIPA has helped me grow in my job.
Jean Charles Mackenson
working at IGY Marinas,
St. Maarten Apprenticeship

Contact us

(+1 721) 543 0497

or (+1 721) 543 0498

Fax: (+1 721) 543 0479

Monday to Friday,
from 8h30 am to 4h00 pm

NIPA school St. Maarten National Institute for Professional Advancement

National Institute
for Professional Advancement

Building B, Jackal Road #4
Cay Hill, St. Maarten.

→ Location map

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Funded by USONA.

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Yotam Sandak
Peter Sagnia
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