ICT Service Assistant

Level 2
NIPA offers a 2-year program to become an ICT (Information and Communications Technology) Service Assistant. In this program, you will learn the basic skills required to manage computer hardware and software configurations, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users.

Course : ICT Service Assistant
Availability:Day or Evening Programs
Duration:2 years


The ICT Service Assistant works under direct supervision of a manager, but maintains responsibility for their own work. ICT Service assistants work in teams, so they can always count on colleagues for consultation.

The ICT Service Assistant is responsible for the installation, operation, and maintenance of computer systems and other technologies.

Here is a list of tasks that an ICT Assistant can execute:
- assembling and preparing PC for use
- maintaining computer configurations
- installing and managing software
- installing and managing hardware,
- managing data systems.

The ICT industry changes rapidly, so keeping up to date with these is critical.


The ICT Service Assistant works according to routines, standard procedures, and combinations of (standard) procedures. The tasks vary from basic to complex, depending on the problem, program, and computer(s).


Skills you will learn in the ICT Service Assistant program include hardware and software installation, data systems maintenance and management, and effective communication.

- Accuracy
- Good with handy
- Resourcefulness
- Flexibility
- Self-reliance
- Customer-service oriented
- Result-oriented
- Problem-solving
- Strong verbal and written command of English
- An analytical and conceptual intellect
- Teamwork
- Ability to accept criticism


The ICT Service Assistant can function in various segments of the job market. The main tasks are combined with commercial activities in computer retail sales or with technical and/or administrative activities, as well as supporting tasks in regular education and other learning institutes.
Working at a help desk is one of the many places you might find an ICT Service Assistant. For example:
* ICT support in a large company
* Retail stores,
* Computer repair shops,
* ICT support service provider

In addition, the ICT Service Assistant can be engaged in the recycling process of hardware components, in which distinguishing (still) serviceable/usable accessories plays a major role.


This program consist of classes in school and practical training in the workplace. Students intern a few days a week. This training allows you to hone your skills and to learn all about the profession from experts in real situations. Consequently, by the time you have completed the program you will already have relevant work experience.


Submit your application

This course requires a PSVE PBL or SBO level 1 diploma. If you have no diploma, you will undergo an assessment.

Level info:
Level 2 Basic Professional.

Transitional options:
NIPA is using the SBO module system in transitioning from one year to the next.
This implies that grades obtained in the previous year will be carried over to the following year.
Students can thus follow the modules from the following year even if they did not successfully complete modules from the previous year, which can be retaken.

In order for a student to obtain an SBO diploma, they would have to successfully complete all partial qualifications.

There is also an opportunity to achieve partial qualification certificates.
In this system, the student is always rewarded, for achieving satisfactory grades.

Most SBO programs allow students to transition to higher levels depending of the structure of the program and if the program is being offered by the institute.

With a level 2 diploma, a graduate would be eligible to enter into a level 3 course.

5 reasons
to join NIPA:

  1. If you live in St. Maarten / St. Martin, you won't need to leave family and friends while you pursue your studies.
  2. NIPA has a dedicated staff of professionals to guide, support and motivate you throughout your studies.
  3. You will gain technical and vocational skills at an affordable price.
  4. You will receive extensive opportunities for further education and career development.
  5. Your experience will be life-changing.
I love where I work, and NIPA has helped me grow in my job.
Jean Charles Mackenson
working at IGY Marinas,
St. Maarten Apprenticeship

Contact us

(+1 721) 543 0497

or (+1 721) 543 0498

Fax: (+1 721) 543 0479

Monday to Friday,
from 8h30 am to 4h00 pm

NIPA school St. Maarten National Institute for Professional Advancement

National Institute
for Professional Advancement

Building B, Jackal Road #4
Cay Hill, St. Maarten.

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