ICT Service Assistant
PROGRAM NAME:
ICT Service Assistant
SBO LEVEL:
2
DURATION:
2 Years
SCHEDULE:
Day & Evening Classes
The ICT Service Assistant program teaches students the basics of computer hardware and software configuration, setting up peripherals, repairing equipment, and providing daily support for computer network users.
ICT Service Assistants work under the supervision of a manager and are responsible for installing, maintaining, and troubleshooting computer systems. They must follow instructions and ensure all tasks are completed accurately and efficiently.
Tasks range from basic hardware installation to complex software troubleshooting. Assistants must follow standard procedures while also being able to solve problems independently.
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Hardware and software installation
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Troubleshooting computer issues
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Setting up peripherals
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Attention to detail
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Problem-solving
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Teamwork
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Verbal and written communication
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Graduates can pursue careers as:
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ICT Support Technicians
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Computer Repair Technicians
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Help Desk Support
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Retail Computer Sales
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The program combines classroom instruction with hands-on training in real-world ICT projects. Students gain practical experience by working on computer installations and troubleshooting tasks under the guidance of professionals.
Students must have successfully completed the Level 1 ICT Service Assistant program to enroll in Level 2 ICT Service Assistant.
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